At Ray-Carroll Fuels, your safety is our #1 concern. According to State regulations, if you are out of propane (also known as an “interruption of service”), we are required to perform a leak test. To prevent your household or business from running out of propane, we recommend that credit worthy customers fill out a “Scheduled Delivery” form.

As a scheduled delivery customer, you will be routed into our system when your tank meets a critical threshold and will be auto filled whether you have a contract or not. For customers that have a contract and “Scheduled Delivery” form, after your contract is complete you will be charged truck price at the time of delivery. To be a “Scheduled Delivery” customer you must have a “Scheduled Delivery” form on file and keep your account in good standing. Forms can also be completed and submitted at www.raycarrollfuels.com/propane.

As a will call customer, you are required to check your own tank and call in when your tank is between 25-35%. By not completing this form you understand that you are considered a “Will Call Customer” and it is your responsibility to check your tank to assure that you do not run out of propane. If you do have an “interruption of service,” the responsibility of that outage lies with the customer, and the fees stated in the safety packet will be applied to your account.